Frequently Asked Questions(Old)

What are the payment options?

We accept payments with Shop Pay, Apple Pay, Google Pay, and credit cards of the following types: American Express, Mastercard, and Visa.  

For more information on Splitit please visit their FAQ.

When will I be billed for my order?

Your card is charged immediately after order completion. All items available on the online store are ready to be purchased and shipped. In the event that the transaction is not approved by the credit card company, you will be contacted and your order will not be completed. In the event an item becomes unavailable after ordering, we will contact you for a refund or credit.

How do I know if my order was completed?

Once the checkout process is complete, you will be directed to a page that will show your order confirmation. You will also receive an email confirming the order within 48 hours. Once your order is packed and shipped, you will receive a second email informing it has been shipped, which includes shipment details and tracking information.

Can I track my order?

Once your order has been shipped, you will receive an email notification containing the tracking number associated with your package. You can use this tracking number to view the location of your package on the carrier's website. Please note that sometimes a carrier's website can take up to 48 hours to show shipping information.

What countries do you deliver to?

We currently deliver to:
North America (Canada and the USA)
All of Europe
South America (Argentina, Brazil, Columbia, Chile) 
South Africa
Australia
New Zealand
Jordan
Malaysia
Hong Kong

For other parts of the world, please email us at orders@junipurrjewelry.com.

What are the shipping methods?

Available express shipping options will be shown at checkout as well as their price according to the region you provide.

If you have any questions or comments, please reach out to orders@junipurrjewelry.com prior to placing your order and we will be happy to help you!

How long will my order take to arrive?

You can expect your package to be shipped next business day. Delivery times depend on the destination and starts counting once your order is shipped and you receive a confirmation email. The estimated shipping timelines are listed below and do not account for any unforeseen delays on the courier's end.

CANADA:
We currently use Canada Post as the preferential carrier. Orders shipping to Canada can take from 2 to 8 business days to arrive after being shipped depending on the region and shipping option selected at checkout.

UNITED STATES:
Orders shipping to the U.S. go through USPS and can take from 2 to 9 business days to arrive after being shipped depending on the region and shipping option selected at checkout. Shipments outside of Canada may be subject to customs, which may increase the number of business days it takes for your order to arrive.

EUROPE:
Orders shipping to Europe are sent via UPS or Asendia and can take from 4 to 22 business days to arrive after being shipped depending on the region and shipping option selected at checkout. Shipments outside of Canada may be subject to customs, which may increase the number of business days it takes for your order to arrive.

ARGENTINA AND CHILE:
Orders shipping to Argentina and Chile are sent via USPS or UPS and can take from 4 to 22 business days to arrive after being shipped depending on the region and shipping option selected at checkout. Shipments outside of Canada may be subject to customs, which may increase the number of business days it takes for your order to arrive.

BRAZIL:
Orders shipping to Brazil are sent via UPS or Asendia and can take from 4 to 21 business days to arrive after being shipped depending on the region and shipping option selected at checkout. Shipments outside of Canada may be subject to customs, which may increase the number of business days it takes for your order to arrive.

PUERTO RICO:
Orders shipping to Puerto Rico are sent via UPS or USPS and can take from 2 to 4 business days to arrive after being shipped depending on the region and shipping option selected at checkout. Shipments outside of Canada may be subject to customs, which may increase the number of business days it takes for your order to arrive.

AUSTRALIA:
Orders shipping to Australia are sent via UPS or Asendia and can take from 4 to 21 business days to arrive after being shipped depending on the region and shipping option selected at checkout. Shipments outside of Canada may be subject to customs, which may increase the number of business days it takes for your order to arrive.

SOUTH AFRICA:
Orders shipping to South Africa are sent via UPS or USPS and can take from 4 to 22 business days to arrive after being shipped depending on the region and shipping option selected at checkout. Shipments outside of Canada may be subject to customs, which may increase the number of business days it takes for your order to arrive.

JORDAN: 
Orders shipping to Jordan are sent via UPS and can take up to 4 business days to arrive after being shipped depending on the region and shipping option selected at checkout. Shipments outside of Canada may be subject to customs, which may increase the number of business days it takes for your order to arrive.

COLOMBIA: 
Orders shipping to Colombia are sent via UPS or Fedex and can take up to 6  business days to arrive after being shipped depending on the region and shipping option selected at checkout. Shipments outside of Canada may be subject to customs, which may increase the number of business days it takes for your order to arrive.

HONG KONG: 
Orders shipping to Hong Kong are sent via UPS or Asendia and can take from 4 to 21 business days to arrive after being shipped depending on the region and shipping option selected at checkout. Shipments outside of Canada may be subject to customs, which may increase the number of business days it takes for your order to arrive.

Please note that Junipurr Jewelry is not responsible for any customs or duties charges due at the time of delivery.

Available express shipping options will be shown at checkout as well as their price according to the region you provide.

For questions relating to other regions or other questions in general, please reach out to orders@junipurrjewelry.com prior to placing your order and we will be happy to help you!

Will I be charged duties and taxes?

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Junipurr does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

If you have any questions regarding duties, please reach out to orders@junipurrjewelry.com prior to placing your order and we will be happy to help you!

Where is Junipurr Jewelry made?

Junipurr Jewelry is a Canadian owned company.  Our jewelry is proudly and ethically made under Canadian supervision in Hong Kong and China. All designs and shipments are created and fulfilled in Canada.

What material standards do Junipurr Jewelry follow?

Junipurr Jewelry is an Association of Professional Piercers (APP) Corporate Sponsor and we are complaint with APP's quality and safety standards. 

What materials do you use in your jewelry?

We only use nickel free, 14k solid gold for our jewelry.  The only exception is our pins which are 10k solid gold; we do this to make them harder and less likely to break.  Our gold is independently checked by approved assay offices and our certificates are available under Our Certifications page on the website. 

Is Junipurr's gold ethically sourced?

All our gold is ethically sourced and suppliers are supervised by the World Gold Council.

Is there rhodium in Junipurr's white gold jewelry?

Yes, for the brightest finish there is a small amount of rhodium in their white gold.  This is a common industry practice.  For more information, please refer to Our Certifications page.

https://junipurrjewelry.com/pages/our-certifications

What posts can be used with Junipurr's ends?

Junipurr is designed to fit into industry standard threadless posts from APP approved companies, this is the option we recommend to ensure security and fit.

The pins are very strong.  How are they put together?

The pins are soldered.  They are also pre-bent.

Why do they have both Swarovski and CZ products on their website?

Junipurr started their collection with CZ stones only but after receiving beta feedback from a number of UK piercer clients who requested for Swarovski, they started producing their new stock using Swarovski CZ stones only.  They will no longer be stocking CZ stones, and they will be removed from the website once they sell out.

Size Chart

What is “My Account”?

An account with Junipurr Jewelry allows you to keep track of your orders, view purchase history, manage your personal information, and view your shopping cart. Accounts must be reviewed before approval. You can submit your application for a Junipurr Jewelry account by clicking here.

What if I forget my account password?

You can always create a new password for your Junipurr Account by using the Password Retrieval feature. Click here or on “Forgot My Password” on the login page. Enter the email address you used to register and we'll send you an email with further instructions.

How do I access my credit?

All you need to do is log into your Junipurr account and click on Store Credit.  Happy shopping!

How do I print my invoice of past orders?

You can print your invoices of past orders by logging into your Account, select the order and click the Print Invoice button.  This works on both our website and our apps.