Support Updates

Complication

Compatibility issues between Junipurr's threadless pins and different manufacturers' jewelry e.g. labrets.

Event

We have received a small number of returns due to pins being too long or too thick for some brands of jewelry.

This issue seems to be isolated to some IS pieces and a newer brand called Divinity.

We have completed a full investigation into this and it seems the issue is isolated to a small batch of jewelry made in November 2020.

Fix

We have modified our pin design to increase compatibility across the many brands studios use globally, this small but important change will apply to every new piece of jewelry from April 2021.

While complete compatibility will unlikely ever be possible, this should allow for full compatibility of every major brand.

For all existing stock held, we are investing a huge amount of time in checking each piece with the latest versions of multiple post brands before shipping to studios to ensure these compatibility issues are minimized going forward.

Resolution Options

Preferred: Submit a return for a full store credit or free of charge alteration where possible.

If you have a compatibility issue with a brand other than the brands previously mentioned, please include a brand new sterile post and the name of brand you are having problems with for us to analyze.
https://junipurrjewelry.returnscenter.com/

You could: Try another manufacturer such as NeoMetal, Anatometal etc

Feeling brave: Virtually all these issues can be resolved in house by trimming approximately 0.5 millimetres from the pin and filing the edges to remove any sharp points post cut. This is best done with sharp pliers.

If you want to try this and break a pin, don't worry, we will cover it, just send it in with the rest of your affected stock following the Preferred option above.

Updated on Jan 26 2021